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All orders shipped within the state of California will be charged the current tax rate. All orders shipped outside of California—including internationally—will not be charged sales tax.

We do! At checkout, you can select to pay in 12 interest-free installments with Affirm.

Your rate will be 0% APR or 10-36% based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. For more information on Affirm and the special financing that we offer through Affirm, please visit: affirm.com/how-it-works.

We accept most major credit cards, including American Express, Visa, Mastercard, and Discover. We also accept PayPal, Shop, Apple Pay, and Google Pay.

When checking out with either Apple Pay or Google Pay, please input your discount code prior to entering your shipping and billing address details.

You will be charged for pre-order product(s) at the time of purchase. Please note: Your item(s) will ship within 7-8 weeks and you will receive an order confirmation when it does.

At this time, we only allow one discount code per purchase. If you are having trouble applying your code, please email us at support@saleplususa.com

• We offer complimentary 2-day shipping on all continental U.S. jewelry orders over $100.
• We offer complimentary ground shipping on all continental U.S. EF Home orders over $100.
• For all orders under $100, a charge of $10 will be applied for shipping.
• If you would like to expedite your jewelry order, we offer Next Day Air for $50 (Saturday delivery is excluded) for orders within the continental U.S.
• If you would like to expedite your EF Home Cashmere Wrist Warmer, we offer 2-day shipping for $25 (Saturday delivery is excluded) for all U.S. orders.
• We offer complimentary ground shipping to Hawaii and Alaska for jewelry orders over $500. If your jewelry order is under $500, you will be charged $50 for shipping.
• We offer $55 ground shipping to Hawaii and Alaska for EF Home Throw Blanket orders.

Please note that our complimentary 2-day shipping is via Fed-Ex and does not account for weekends. Shipments will be delivered within 2 business days of the date that the label is scanned by the courier.

Your order will ship within 2 business days of receipt, unless ordered over a holiday weekend. Once your order ships, you will receive an email confirmation with tracking information.

If you purchased pre-order product, it will ship within 7-8 weeks. We will send you a confirmation email when your order ships!

Please note that our complimentary 2-day shipping is via Fed-Ex and does not account for weekends. Shipments will be delivered within 2 business days of the date that the label is scanned by the courier.

We want your personalized piece to be perfect, and perfection takes time. All personalized orders have a lead time of 8-10 weeks.

All orders with engraving have a lead time of 3 weeks.

All orders over $100 will require a direct signature upon delivery. If you would like to waive the direct signature, please leave a note during checkout. By waiving the signature requirement, please keep in mind that if your package does go missing, then we cannot be liable.

If you have already placed your order and would like to change the delivery address, you can create a free account with FedEx.com and manage your upcoming delivery.

We offer international shipping in nearly all countries, except for Mexico, India, Sweden, Italy, Bosnia, Lebanon, Lao, Honduras, Guatemala, Ecuador, Costa Rica, Burkina Faso, South Africa, Spain, and Brazil. Total costs for shipping, duties, and taxes will be applied at checkout.

Please note that if you have multiple items in your order, we will ship them all out together once the order is complete.

Every order we ship comes in our signature packaging, with the exception of accessories. If your item is a gift, please enter this into the notes at checkout and we will include an EF Collection shopping bag. You are also welcome to include a gift message in the order notes—we just ask that you keep your message to 50 characters max.

If you've returned an international order or the shipment was canceled, you might find yourself asking, "Can I get a refund for the duties and taxes that I paid?" The answer depends on the circumstances and the customs regulations of your country.

Eligibility for Refunds
Whether you're eligible for a refund on the duties and taxes you've paid for an international shipment depends on the following factors:
·         Returned or canceled orders: If you've returned the item to the sender or if your order was canceled after shipment, you could be eligible for a refund.
·         Country-specific regulations: Each country has its own customs rules regarding duty and tax refunds. Some countries may not offer refunds, while others may only provide them under certain circumstances.
·         Method of payment: If you prepaid the duties and taxes (DDP), the refund process might be different compared to when you pay upon delivery (DDU).
·         Current state of shipping: If your shipment has not been shipped yet, the process is much simpler. If your shipment is currently in-transit, you may have to wait until the duties and taxes have been paid to the customs authority before requesting a refund.

How to Apply for a Refund
1.    Apply directly to your country's customs authority: Apply for a refund directly with your country's customs authority. You will typically need to provide proof of payment for the duties and taxes, evidence that the goods were returned, or the order was canceled, and any other documentation required by the customs authority.
Key Considerations
1.    Processing time: The refund process can take several weeks, or even months, depending on the regulations and procedures of your country's customs authority.
2.    Partial refunds: In some cases, you may only be eligible for a partial refund. Some countries may deduct a processing fee, and others may not refund certain types of taxes.
3.    Proof of return or cancellation: Keep all documentation related to the return or cancellation of your order, as you may need this when applying for a refund.

You have the option during checkout to purchase order insurance. If your package is lost, stolen or damaged in transit, we will replace it – no questions asked!

Need to contact our team? Email us today: support@saleplususa.com

To return a jewelry item for a full refund please please contact here . You have 7 days to submit a return or exchange request from the day in which you receive your package. To submit an exchange, please email us at support@saleplususa.com to get started.

Once your return has been received and accepted, you will receive an email confirmation. Please allow 5-7 business days for your return to be processed and credited to the original form of payment. If you do not see a credit after 7 business days, please contact your banking center.

At this time, we unfortunately do not offer free shipping on returns or exchanges. Refunds will be credited to the original form of payment, excluding shipping fees.

Once an order has been placed, it may be canceled within 48 hours of purchasing. This includes pre-ordered product and custom orders, though please note that all custom orders are final sale after the 48-hour window.

Should your order ship before we receive your request, the order can unfortunately no longer be canceled. We regret that we are unable to refund shipping charges for canceled orders that have already shipped.